Customer Focused

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Customer Focused
I simply can not speak highly enough about this company. I had some very specific requirements for my decking material and they were more than happy to work with me. I solicited 3 other quotes. 1 was higher, the others were slightly lower. However, all of the others wanted me to use Trex or one of their “preferred” materials and would not budge. I wanted what I wanted and Steadfast was more than happy to work with me. From the moment I started the quoting process to the finish of the project, the entire Steadfast team was there to answer my questions and provide stellar service. Miguel came to my home, talked about the different products they offered, took measurements and told me he’d email me with a quote in a day or 2. Two days later he had the quote emailed to me along with a digital rendering of what the finished deck would look like. We loved it. I emailed back and forth to get more detail and Miguel answered each email quickly and courteously without pressure. Since we were requesting a specialized product, Miguel didn’t have samples, but happily ordered them and had them delivered to our home so we could make our color choices. Once we made our choices and made the initial deposit, they scheduled the job. The management team called me a few days ahead of time to let me know they were all set to start. The carpenter, Skip, showed up when he was supposed to and got started.

 

Skip worked relentlessly on getting the foundation dug. It’s a new home, so finding undisturbed soil for the foundation was a lot more work for him, but he never complained once. The weather was pretty crappy (it was December/January), and he had to dig out the holes more than once before scheduling an inspection. Again, never a complaint. As the framing started to go in, Skip kept me posted on everything that was happening along the way. If there were issues that cropped up (and they did), he explained everything in detail and gave me a few options to resolve them. I did end up needing a couple of extra stairs, but Skip did the labor for free and the company provided the materials to me for the price they paid, which I thought was just awesome. Skip called in all of the inspections, met the inspectors and passed everything on the first try. Steadfast handled all of the permitting. The only thing I did was get approval from my HOA, which they would have done, but I had already taken care of it before even soliciting quotes. Skip was out there working on the deck until 8 or 9 pm some nights to get it done in a timely manner. After the final inspection, Skip cleaned up all the debris and left our home as clean as he found it. It did take more time to get the deck done than they had estimated, but this type of work is weather dependent and we had a pretty rainy December here in VA. My main concern was that the deck get done correctly. And to that end, Skip, Miguel and the Steadfast team delivered. These guys do seriously good work and I am confident it will last a lifetime. Definitely ask for Skip if you want your deck done right the first time. I can not thank them enough for a job well done. Now I’m excited for spring to get here so I can start enjoying our investment.

Sherman S. February 3, 2015